Client Service
If you ask a Navicure® client
what most sets Navicure apart from typical clearinghouses,
the answer will come in a single word: “service.”
But don’t take Navicure’s word for
it. Navicure’s clients and other industry
experts will tell you:
- 96% of Navicure clients state
that Navicure’s Client Service team is
effective at resolving issues
- 94% believe that Navicure
has kept its promises among those who were aware
of what promises Navicure made to them
- Over 90% of clients would
recommend Navicure to colleagues or other practices
You’ll experience our award-winning client
service first-hand when you transition to Navicure.
Our experienced client service representatives
will help ensure that the switch from your old
clearinghouse to Navicure happens seamlessly with
no interruption to your claims processing activities.
Navicure’s Client Services team also received
the gold award in the 2013 Stevie Awards for Sales
and Customer Service for the healthcare industry.
This recognition was based on our dedication to
ensuring our clients’ transitions to HIPAA
5010 were as seamless as possible. Navicure’s
success through the 5010 transition sets the tone
for what clients can expect through the even more
complex ICD-10 transition on the horizon.
Once you’re “live”
with Navicure, you’ll experience a level
of service unmatched in our industry. When you
reach out to Navicure, you won’t get lost
in a maze of directories, menus or voice mail
options. All of our solutions are supported by
the Navicure 3-Ring® Policy. Your
call will be answered within three rings. Guaranteed.
Transitioning to a new claims vendor is typically
associated with an interruption in cash flow and
the inevitable stress that follows. Navicure clients
experience a carefully orchestrated transition,
taking into account the many details that can
make the process complex and treacherous.
It’s the little things we do:
- An introduction call is made to our clients
shortly after contract execution.
- Overnight couriers are utilized to ensure
proper delivery of sensitive paperwork.
- Proactive calls are made to the carriers to
check on approvals.
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