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Navicure® Resources
Addressing Your Revenue Cycle Management Challenges


  • Webinar:
    Webinar: Patient Payments - 4 Easy Ways to Get Started


    Many healthcare organizations would agree that they would benefit from improving their current patient payment collections processes, but they don't know where to start. Learn where to begin by downloading this webinar recording where industry expert Ginny Shipp provides four easy steps to getting started.
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  • Webinar:
    Webinar: Reimbursement Reality 2017


    Learn more about the 2017 healthcare reimbursement environment including how to avoid the pitfalls and take charge this year. Presented by industry expert and author Elizabeth Woodcock, MBA, FACMPE, CPC, the webinar discusses how to leverage 2017's key changes, successfully participate in the government's incentive programs and the Merit-based Incentive Payment System.
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  • Webinar:
    2017 CPT Coding Changes – What You Need to Know


    Ensure that your organization's billing staff knows how to use new CPT® (Current Procedural Terminology) codes to avoid payment delays and denials. This webinar recording provides a high-level overview of 2017's CPT coding changes so you can identify changes related to your organization, plus define key source citations for detailed coding descriptions.
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  • Slide Share:
    5 Tips to Getting Billing Right


    Medical billing is often a baffling, time-consuming and expensive process if your organization does not have the right tools and workflows in place. Luckily, there are solutions. This slide share details how better processes, technologies and partnerships can help improve billing results for healthcare organizations.
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  • Webinar:
    I’ve Got Your Back! How To Support Your Front Office & Maximize Revenue Cycle Performance


    Learn the tools and training front-office staff need to help improve patient satisfaction, workflow and financial results. This webinar discusses how the billing department/administrative staff can support front-office collections and front-office tools and actions that have an instant impact on everyone’s workflow.
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  • Slide Share:
    Price Transparency – Getting Ready for Seismic Changes


    Healthcare organizations have started adapting patient payment processes to address higher patient financial responsibilities and consumer payment behaviors. Where these changes are creating waves, we may soon see some of seismic proportions due to existing and emerging price transparency laws. This slide share discusses how price transparency is becoming less of a nice-to-have and more of an imperative.
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  • Infographic:
    Denial Management – Teamwork Makes the Dream Work


    Did you know only 66 percent of denials are recoverable, but almost all (90%) of them are preventable? Though prevention is not always easy, addressing the root cause of denials head on can yield positive financial results long term. This infographic details the importance of assembling a denial management team and analyze the three “P’s” (people, process and product) to ensure financial success.
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  • Webinar:
    Unlock the Mystery –Tips to Improving Cash Flow


    Learn seven strategies to improve your organization’s cash flow at crucial points in the revenue cycle. This webinar discusses how to assess shifts in the market that are changing the focus on revenue cycle management and how to develop an action plan to optimize revenue cycle management in the current reimbursement landscape.
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  • Infographic:
    How Consumerism Is Affecting Healthcare Organizations


    The 2016 survey among healthcare organizations revealed that consumerism is affecting their patients and organizations, specifically with patients proactively asking about their cost of care and becoming more involved in deciding their medical treatment. View the overview infographic to learn more results and key takeaways from the survey.
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  • Webinar:
    Prepare Now for Resetting Deductibles


    Learn how to handle the increase in patient responsibility as patient deductibles reset. The webinar dives into trends in high deductible plans, strategies to increase patient payments during pre-service, time of service and post-service, and patient- and staff-friendly payment models and technology to expedite patient collections while improving patient satisfaction.
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  • Slide Share:
    Developing Criteria for a Data Analytics Solution - Five Crucial Elements


    Learn the five components healthcare organizations should look for in a data analytics partner and best practices to improve revenue cycle transparency, plus increase cash flow and staff efficiency, productivity and effectiveness.
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  • Webinar:
    Gold-Medal Appeals


    Learn your organization’s rights to a full and fair appeal review and how to hold payers accountable for decisions which impact care and revenue. In addition, the webinar discusses appeal basics which every appeal letter should cover, successful strategies for avoiding “no new information” denials, and how to prepare for future value-based reimbursement-related denials.
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  • Infographic:
    Paving the Way for Patient Payments – 3 Fast Lanes to Success


    Today’s best practice patient payments strategy is heavily weighted in favor of pre-service and time-of-service workflow. View this infographic to learn the process, technology and engagement steps to improve patient payments before the patient ever steps foot in the door.
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  • White Paper:
    Using Business Intelligence to Accelerate Your Revenue Cycle


    Healthcare leaders have started to realize the value that business intelligence (BI) solutions have to offer by presenting data in a manner that is user-friendly and actionable. Download this images/icon-white-paper.png to learn the benefits of using BI data, what components you should look for in a BI solution, and best practice strategies for success with a BI solution.
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  • Infographic:
    The State of Data Analytics


    Navicure’s 2016 data analytics survey revealed that 55 percent of healthcare organizations are not currently using a data analytics or reporting solution, but nearly half of those without a solution are looking to implement one. View the overview infographic to learn more including how data analytics solutions helped organizations improve cash flow and increase revenue.
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  • Slide Share:
    11 Signs You Are Working with an Awesome Clearinghouse


    Having the proper medical claims clearinghouse in place is vital to an organization’s revenue cycle. Find out the 11 signs of a great claims clearinghouse.
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  • Ebook:
    eBook: Patient Collections –12 Strategies for Success


    Discover 12 strategies you can implement to start seeing tangible changes to your bottom line. Read the eBook authored by revenue cycle expert Elizabeth Woodcock, MBA, FACMPE, CPC, and learn how to effectively transform your patient collections process—without adding additional staff.
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  • Webinar:
    Improve Your Patient Collections Vital Signs


    Learn patient-friendly collections practices that can increase your bottom line. The webinar identifies patient expectation vital points that increase odds of collecting patient responsibility, how to apply “real-life” workflows to specific patient population and benefit from electronic payment options.
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  • Infographic:
    Patient Statements – Paper vs. Electronic


    With increasing healthcare financial responsibility shifting to patients, you can expect to be sending more patient statements yet recent research indicates many healthcare organizations aren’t taking advantage of electronic statements. View this infographic to learn the math behind how eStatements save both time and money compared to paper-based patient statements.
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  • Webinar:
    8 Best Practices for Collecting from Patients with Deductibles


    Learn how to be more transparent with patients regarding financial policies and insurance relationships by implementing 8 patient collections steps to help improve collections from the first point of contact as well as train your staff to confidently approach and collect from patients.
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  • Slide Share:
    Five Technologies to Improve Patient Payments


    The patient payments challenge is daunting. Find out what five technologies will help increase and accelerate patient payments.
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  • Webinar:
    Business Intelligence in a Value-Based World


    Earn 1.0 Continuing Education Unit (CEU) from the AAPC by viewing this webinar. Learn if your organization is making informed decisions based on correct data to position yourself in a value-based world by downloading this one-hour webinar recording presented by national consultant and industry expert Deborah Walker Keegan, PhD, FACMPE.
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  • Slide Share:
    Avoiding the Collections Agency - Five Strategies to Prevent Sending Patient Accounts to Collections


    With patients shouldering a greater portion of their healthcare costs, more self-pay dollars can potentially go to collections agencies―or worse yet, are unpaid altogether. Read this slide share for five strategies to help ensure patients pay their balances in full while avoiding collections agencies.
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  • Webinar:
    Collecting from Patients–Payment Plans


    Learn the best practices in monitoring and streamlining patient payment plans. In this webinar recording, industry expert and author Elizabeth Woodcock, MBA, FACMPE, CPC, discusses how to automate the administration of payment plans and establish payment plans that create a win/win for you and your patients.
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  • White Paper:
    Seven Steps to Improve Your Practice's Revenue Cycle Management


    With reimbursements declining and costs increasing, managing your organization's revenue cycle has never been more challenging or important. Learn the detailed 7-step approach for how you can improve your revenue cycle efficiency despite these challenges in this images/icon-white-paper.png written by nationally recognized revenue cycle expert and author Elizabeth Woodcock, MBA, FACMPE, CPC.
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  • Resource Guide:
    Getting Billing Right


    Download this roundtable discussion with four medical billing experts who share valuable ideas and insight that can help save your organization's time and money.
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  • Webinar:
    Determine Your Practice’s Financial Health


    Earn 1.0 Continuing Education Unit (CEU) by viewing this webinar. Cash flow is often measured exclusively by organizations to determine the status of their finances, but there are a number of other metrics that should be reviewed. In this webinar, learn the four key billing metrics (Days in A/R, A/R over 120 days, Adjusted Collection Rate and Denial Rate) and how to calculate them.
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  • Resource Guide:
    Key Metrics in Revenue Cycle Management


    Learn the important metrics you should review when evaluating your organization's revenue cycle - Days in A/R, A/R greater than 120, Adjusted Collection Rate, and Denial Rate. This guide also details how to calculate these metrics, plus other factors to consider when measuring.
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  • Resource Guide:
    Managing Your Revenue Cycle–What You Should Expect from Your Clearinghouse


    Understanding how your claims clearinghouse should perform is crucial when it comes to healthcare revenue cycle management (RCM). Make sure you know what you should expect from yours by downloading this this free images/icon-white-paper.png that outlines these features and how to assess your current clearinghouse’s performance.
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  • Webinar:
    Payer Contracting – Increase Your Reimbursements


    Earn 1.0 Continuing Education Unit (CEU) from the AAPC by viewing this webinar. Learn how to tackle your organization's payer and network agreements and how to negotiate better contracts when/if necessary.
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  • White Paper:
    Optimizing Ambulatory Revenue Cycle Management in a Health System Environment


    As part of the MGMA 2014 Health Systems Forum, revenue cycle executives from leading health systems discussed current revenue cycle management (RCM) challenges that arise when hospitals and health systems acquire physician practices. In this this images/icon-white-paper.png, you’ll learn the top key challenges, along with strategies and tactics for successfully addressing these.
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  • Infographic:
    The Real Price of Getting Paid


    Did you know that healthcare organizations spend up to 14 percent of their revenue just to get paid? View this infographic to see how much this level of inefficiency would cost you in your day-to-day life.
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  • Website:
    Resource Website - The Daily Practice


    A website that provides ongoing education and free resource for healthcare organizations to improving their financial health.
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  • Webinar:
    Improve Profitability with Revenue Cycle Analytics


    Earn 1.0 Continuing Education Unit (CEU) from the AAPC by viewing this webinar. In this webinar recording, industry expert and author Frank Cohen discusses how to develop a defensible fee schedule, create a workflow diagram and add actionable data to each step in the process and understand the metrics and analytics required to analyze the revenue cycle.
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  • Webinar:
    Seven Steps to Improve Your Practice's Revenue Cycle Management


    Learn the seven specific steps you can take to improve your organization's revenue cycle performance–even during these challenging economic times. Get all the details in the webinar presented by nationally recognized revenue cycle expert and author, Elizabeth Woodcock, MBA, FACMPE, CPC.
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  • White Paper:
    Patient Collections–Business Critical for Today’s Medical Practices


    The number of people on high-deductible health plans continues to rise, although current patient collections efforts have yielded lackluster results. Download this images/icon-white-paper.png authored by industry expert and author Elizabeth Woodcock, MBA, FACMPE, CPC, where you’ll learn efficient and patient-friendly collection tools and successful techniques for each step in the collections process.
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  • Webinar:
    How to Work a Denial


    Learn the basics on how to work a denial by downloading this 30-minute webinar recording presented by industry expert Tammy Tipton.
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  • Webinar:
    Denial Management–Conquering the Challenges


    Earn 1.0 Continuing Education Unit (CEU) from the AAPC by viewing this webinar. Learn how to use your organization’s denial data to influence change in your organization. In this webinar recording, you’ll hear denial management expert Tammy Tipton discuss the most common sources of denials and denial avoidance techniques specific to these problematic areas.
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  • Webinar:
    Get Your Game On – Managing Denials in a Complex Reimbursement Environment


    Earn 1.0 Continuing Education Unit (CEU) from the AAPC by viewing this webinar. Learn how to develop denial management protocols for your organization–including preventing denials in the first place–by downloading this webinar recording presented by industry-expert and author Elizabeth Woodcock, MBA, FACMPE, CPC.
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  • Webinar:
    7 Technologies and Techniques to Accelerate Patient Payments


    Learn how to migrate patients to online bill payments and e-statements by downloading this webinar recording that provides key points to consider as you realign office workflow to incorporate increased electronic options.
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  • Slide Share:
    Easily Increase Patient Collections–Six Steps to Energize Front Line Processes


    In today’s new era of patient payments, the front-office or patient access team is your front line and a key component of your healthcare organization’s success. Read this slide share to learn tips on how to motivate front-office or patient access staff to better collect patient payments.
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  • Webinar:
    5 Ways to Improve Your Revenue Cycle Team


    Learn how staff empowerment can improve your organization’s financial health and provide your staff with the revenue cycle information they need to be successful and effectively communicate with patients, insurance companies, and co-workers.
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  • Infographic:
    Patient Payments 2016 Survey Results


    The 2016 survey revealed that over 60 percent of healthcare organizations view patient payments as a high priority and that patient accountability is the primary patient payment challenge. View the infographic to learn more results from the survey including patient payment solutions that help facilitate payment.
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  • Infographic:
    Winning at Patient Payments


    Learn the best practice patient payments workflows for pre-service, time of service and post-service that will create a win-win for healthcare organizations and patients.
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  • Calculator:
    Cash Flow Calculator


    Calculate the potential patient cash flow improvements your organization can realize with this free calculator.
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  • White Paper:
    New Collections Workflows Raise Challenges for Physicians & Staff


    Download this images/icon-white-paper.png to learn the successful ways MGMA members are improving processes with patient payments, including hiring and training staff differently and rewarding staff with incentives.
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  • Resource Guide:
    Survey: Healthcare Organization Post-ICD-10 Implementation


    The survey conducted in December 2015 revealed that nearly all respondents (99%) said they were prepared for the ICD-10 transition date. View the full survey recap presentation to learn more findings, including ICD-10’s impact on revenue and denials.
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  • White Paper:
    Successfully Transitioning to Value-Based Payment Models


    As part of the MGMA 2014 Health Systems Forum, revenue cycle executives and business office leaders from leading health systems discussed the transition from fee-for-service to value-based reimbursement (VBR). In this this images/icon-white-paper.png, you’ll learn the top key challenges, strategies, and best practices for transitioning to value-based reimbursement.
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  • White Paper:
    Optimizing RCM for the Health System of the Future


    As health systems acquire hospitals and physician practices, they are able to provide better patient care, but the same cannot be said for the revenue cycle between organizations. It is important for health systems to maximize their physicians practices' profitability. Download this images/icon-white-paper.png to learn how a “centralize, decentralize or customize” strategy can maximize value and success.
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  • Webinar:
    Dancing with the Devil–Negotiating with Managed Care Companies


    Learn the trade secrets on how to successfully negotiate your managed care contracts, including strategies and tactics for the entire process–negotiation, closure and post-contract evaluation.
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  • Website:
    Billing Better


    Visit this website devoted to providing both physician practices and billing companies with the tools and resources they need to bill better.
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  • Resource Guide:
    Keeping Cash Flow Healthy


    Cash flow from claims reimbursement is a vital and needed element that supports the life of your organization. Download this images/icon-white-paper.png to learn how you can leverage the power of the Internet to collect more of what you're owed.
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  • White Paper:
    How Billing Services Can Leverage Technology and Enhanced Processes to Achieve Their Clients' Patient Collection Goals


    Ideal for billing services, this images/icon-white-paper.png explores billing services that implement patient collections tools and best practices with their clients and how they are able to accelerate cash flow and increase revenue despite the increase in patient financial responsibility.
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